Overview SDM Property, a property management company, and Hampshire Facilities, a facilities management business, approached us at Plexatalk seeking a cost-effective and feature-rich VoIP phone system. Their existing provider had quoted a significantly higher price for the upgrade, prompting them to explore better alternatives.
Challenge When SDM Property reached out, they were using a different system but wanted to upgrade to a modern VoIP system with enhanced features. Their existing supplier’s quote for the upgrade was double what we ultimately offered, making affordability a key concern. Additionally, they required two dedicated phone numbers—one for SDM Property and one for Hampshire Facilities—along with custom voicemail, voicemail-to-mobile capabilities, and a seamless setup. A further complication arose with one of the existing numbers and where it was being held.
Our Solution We provided a comprehensive quote that was half the cost of their previous provider’s upgrade proposal, demonstrating significant savings right from the outset. Our solution included:
- Two Dedicated Numbers: One for SDM Property and one for Hampshire Facilities, allowing each business to maintain its distinct identity.
- Custom Voicemail & Voicemail-to-Mobile: Ensuring messages were tailored to their specific needs and accessible on the go.
- Fast Turnaround: Despite challenges with their previous provider, we worked persistently to trace their number range holders. Through detailed communications and escalation requests, we successfully identified the number holders and facilitated the transfer.
Results We got their entire system set up and operational. Phones were installed in their office at the start of Q4 2024, and a few months on, the system has proven to be reliable and efficient. The business owner shared their satisfaction:
*”Recently setup my office with VoIP phones, brilliant service. Came and installed everything for me and it was done perfectly. Phones have been running great.”
Key Takeaways
- Cost Savings: Our solution was 50% less expensive than their existing supplier’s upgrade quote.
- Custom Features: Tailored voicemail and mobile capabilities enhanced their operational efficiency.
- Efficient Problem-Solving: Overcoming hurdles with confusion over the current range holder – our commitment to client success.
If you’re looking for a tailored, cost-effective phone system for your business, contact us at Plexatalk today.
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