How To Keep Caller ID in your EPOS with VoIP – With the rise of Voice over IP (VoIP) as a cost-effective, flexible solution for phone services, many businesses are making the switch from traditional phone lines. However, for shops, restaurants, takeaways, hotels, and other customer-facing businesses, this transition often comes with an unexpected downside—loss of Caller ID integration in their EPOS (Electronic Point of Sale) or booking systems. Many of these systems rely on 56K USB or serial modems to capture Caller ID data, but these modems typically don’t work with digital VoIP systems.
We’ve been researching this issue in-depth and have been in touch with a company that has developed a custom solution designed to restore Caller ID functionality in VoIP environments without requiring costly software upgrades. In this post, we’ll cover why Caller ID stops working after switching to VoIP, and how this solution can bring Caller ID back to your existing EPOS or booking system for a range of applications, including hotel booking software, takeaway EPOS systems, kebab shop EPOS software, and more.
Why Caller ID Stops Working with VoIP
Traditional Caller ID systems in EPOS and booking software rely on analogue technology to detect and decode Caller ID data from landline signals. Here’s a quick look at how these systems operate:
- Analogue Signal Detection: On a standard landline, Caller ID data is sent in analogue format between the first and second ring.
- Decoding Process: A 56K USB or serial modem detects this analogue signal, decodes it, and converts it into a readable format that the EPOS system can display as the caller’s name or number.
- Data Transfer to EPOS: This decoded Caller ID data is then fed to the EPOS system, allowing staff to view the caller’s information before answering the call.
In a VoIP setup, however, calls are transmitted digitally rather than in analogue format. While VoIP systems do carry Caller ID information, it’s in a digital format that is incompatible with 56K USB or serial modems, which are designed to decode analogue signals. This results in the loss of Caller ID integration for businesses that have switched to VoIP.
How To Keep Caller ID in your EPOS with VoIP
For businesses that rely on Caller ID integration with their EPOS or booking systems, losing this functionality can be disruptive. Some providers may recommend expensive software updates or full system replacements to make your setup compatible with VoIP-based Caller ID. However, these solutions are often prohibitively costly, and they may still not work seamlessly with existing systems.
After extensive research, we’ve identified a practical solution. We’ve partnered with a company that specialises in custom Caller ID integration for VoIP setups, and they’ve developed a device that can bridge the gap between your VoIP line and traditional Caller ID modems. This device captures Caller ID data from VoIP calls, converts it into a format that’s compatible with 56K or serial modems, and allows you to maintain Caller ID functionality with your existing EPOS or booking system.
How the Solution Works
This custom solution is designed to integrate seamlessly with a variety of EPOS and booking systems, including those used in hotels, takeaways, kebab shops, restaurants, and other retail businesses. Here’s an overview of how it works:
- VoIP Compatibility: The device captures Caller ID data directly from the VoIP data stream.
- Data Conversion: It then converts the digital Caller ID information into an analogue signal or compatible data format that can be read by traditional Caller ID modems.
- Integration with EPOS Systems: Once converted, the Caller ID information is passed to the EPOS system as though it were coming from a traditional landline, restoring functionality without the need for software changes.
This solution is compatible with many popular EPOS and booking systems used in different types of businesses, including hotel booking software, takeaway shop EPOS systems, kebab shop software, and general retail EPOS systems.
Benefits of Our Custom Caller ID Solution for VoIP
Here’s why this custom Caller ID solution is ideal for businesses looking to maintain Caller ID functionality after switching to VoIP:
- Cost-Effective: It avoids the need for expensive software updates or replacements, saving time and money.
- Easy Installation: The device is simple to set up and integrates seamlessly with most EPOS and booking systems, minimising operational disruption.
- Future-Proof: As more businesses switch to VoIP, this solution ensures that your EPOS system remains compatible for years to come.
- Compatibility Across Various Systems: This solution works with a wide range of EPOS and booking systems, including those for hotels, takeaways, retail shops, and more.
Get Caller ID Back in Your EPOS System
If your business has switched to VoIP and lost Caller ID functionality, we’re here to help you restore it. This custom solution allows you to enjoy the advantages of modern VoIP phone services while maintaining essential Caller ID integration with your EPOS or booking system. We’ve already helped many businesses—whether it’s hotel booking software, takeaway EPOS systems, or general retail setups—restore this function, and we’d be happy to assist you in getting Caller ID back on track.
Switching to VoIP doesn’t mean you have to lose Caller ID. Contact us today to discuss how our solution can bring Caller ID back to your EPOS system, ensuring a smooth and efficient transition to VoIP without disrupting your business operations.
FAQs: How to Keep Caller ID in Your EPOS with VoIP
Switching to VoIP can disrupt Caller ID functionality for businesses that rely on it in their EPOS (Electronic Point of Sale) and booking systems. Below, we’ve compiled some frequently asked questions about keeping Caller ID in your EPOS with VoIP and how our custom solution can help.
What adapter connects my phone to EPOS to show who is calling?
The adapter that connects betwen the phone like and PC is called a 56k modem.
Do 56K modems work with VoIP?
Traditional 56K modems rely on analogue phone signals to decode Caller ID information. Since VoIP systems transmit data digitally, these modems can no longer detect Caller ID, as they were never designed for digital VoIP lines. To keep Caller ID in your EPOS with VoIP, you’ll need an alternative solution—such as our custom Caller ID adapter—to restore this functionality without a costly EPOS software upgrade.
Is there an alternative to a 56K modem for VoIP?
Yes, there is an alternative to a 56K modem for VoIP. We’ve partnered with a company that has developed a specialised Caller ID adapter for VoIP, designed to bridge the gap between digital VoIP lines and analogue EPOS systems. This adapter captures the Caller ID data from the VoIP stream, converts it to an analogue format compatible with your EPOS system, and restores Caller ID display. This solution works with many systems, including those used in hotels, takeaways, retail shops, and restaurants.
How can I fix my EPOS so it shows the Caller ID again?
To fix your EPOS system so it shows Caller ID after switching to VoIP, you’ll need a device that makes the digital VoIP Caller ID compatible with your existing setup. Our custom solution involves a specialised adapter that extracts the Caller ID data from VoIP calls and converts it into a format that can be read by your EPOS system. This allows you to keep Caller ID in your EPOS with VoIP without a costly overhaul or upgrade.
What is the easiest way to keep Caller ID in your EPOS with VoIP?
The easiest way to keep Caller ID in your EPOS with VoIP is to use a specialised Caller ID adapter, like the one we’ve identified through our research. This adapter captures the Caller ID from VoIP calls and translates it into a format that traditional EPOS systems can read. Unlike an EPOS software upgrade, which can be costly and time-consuming, this adapter provides a cost-effective and seamless solution that doesn’t disrupt your operations.
Will this Caller ID solution work with my type of EPOS system?
Our custom Caller ID adapter is designed to work with a wide variety of EPOS systems, including those used by hotels, restaurants, takeaways, retail shops, and more. If you’re using hotel booking software, kebab shop EPOS software, general retail EPOS software, or takeaway booking systems, this adapter should be compatible and restore Caller ID functionality.
Why do businesses lose Caller ID in their EPOS when switching to VoIP?
When businesses switch to VoIP, their phone system becomes digital. Traditional 56K USB or serial modems used for Caller ID detection rely on analogue signals, which are no longer present in a VoIP setup. VoIP transmits calls over the internet as data packets, and without a specialised adapter, the EPOS system can’t detect the Caller ID data. This is why it’s essential to have a VoIP-compatible Caller ID solution to keep Caller ID in your EPOS with VoIP.
What’s involved in setting up this Caller ID solution?
Setting up the Caller ID adapter is straightforward and designed to minimise disruption. Once connected, the adapter captures Caller ID data from VoIP calls and sends it to your EPOS as if it were from a traditional phone line, restoring functionality. This solution is compatible with many popular EPOS systems used in various business sectors, including hotel booking, takeaway, and retail systems.