Privacy Policy
Privacy Policy
DMV Telecom Ltd (trading as Plexatalk)
Address: 35 Ladycross Road, Hythe, Southampton, SO45 3JW
Phone: 0330 057 6699
Email: support@plexatalk.co.uk
Effective Date: 09/10/2024
1. Introduction
DMV Telecom Ltd, trading as Plexatalk (“we,” “us,” or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR) and other relevant data protection legislation.
2. Information We Collect
We may collect and process the following personal information:
- Personal Identifiable Information (PII): Name, Date of Birth (DOB), email address, physical address, and business name (if applicable).
- Contact Information: Telephone numbers and addresses required for emergency calling.
- Technical Data: IP addresses (IPv4 and IPv6), device identifiers, and other network information.
- Cookies: We only use essential cookies for the proper functioning of our website and services. We do not use tracking pixels or non-essential cookies.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage our telecom services, including emergency calling.
- To communicate with you regarding your account, service updates, or support inquiries.
- To fulfill legal obligations, such as assisting authorities (e.g., police) when required by law or as part of regulatory compliance (e.g., Communications Ombudsman in the complaints process).
- To manage our customer database and ensure data security.
4. Sharing Your Information
We may share your information with the following parties:
- Communications Ombudsman: We may disclose information as part of a complaints process, where necessary and legally required.
- Law Enforcement and Regulatory Authorities: We may share data with the police or other regulatory or governmental authorities when legally required or to comply with court orders.
- Service Providers: We may engage third-party service providers to assist with the delivery of our services, such as cloud hosting providers or customer support services. These providers are bound by contracts to protect your data and to use it solely for providing their services to us.
5. Legal Basis for Processing
Our legal bases for processing your personal data include:
- Performance of a Contract: We process your data to provide our services in accordance with the agreement you have with us.
- Legal Obligation: We process data to comply with legal obligations, such as regulatory requirements or law enforcement requests.
- Legitimate Interests: We may process data for legitimate business interests, such as maintaining service quality, managing customer relationships, and enhancing our services, while ensuring that your rights and freedoms are not overridden.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected and in accordance with legal, regulatory, or contractual requirements. If no longer needed, your information will be securely erased or anonymized.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: You have the right to request correction of inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): You have the right to request deletion of your data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
- Restriction of Processing: You have the right to request the restriction of processing if you contest the accuracy of your data, if the processing is unlawful, or if you need the data to be retained for legal claims.
- Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format for transmission to another service provider.
- Objection: You have the right to object to processing based on legitimate interests, and to withdraw consent where your data is processed with your consent.
To exercise any of these rights, please contact us at support@plexatalk.co.uk or call us at 0330 057 6699.
8. Security
We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect.
9. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
